Frequently Asked Questions

Everything you need to know about your Radley London experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link and number to follow your parcel's journey.

What is your return policy?

We offer a 28-day return policy for all items purchased online, provided they are in their original condition with all tags and packaging intact.

Do you offer international shipping?

Yes, Radley London ships to many countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How do I care for my leather handbag?

To maintain the beauty of your leather bag, we recommend using a leather protector spray and avoiding prolonged exposure to direct sunlight or moisture.

Are your products covered by a warranty?

All Radley London handbags and purses come with a 12-month manufacturing guarantee from the date of purchase.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.